18 projects — Daniel Baldin

• Cloud Contact Center — Orange Business. Risk of closure → Repositioned the product → 2× revenue in one year.
• Online Banking Platform — SberTech. Fragmented components → Unified product → 100% ROI in one year.
• Computer Vision — Orange Business. Closure was supported → Investment in four months → First pilot in six.
• Private Cloud → Multicloud — Orange Business. Closure and migration planned → Changed the operating model → About 41 percent growth in 2022.
• 2chalks — Independent product. Scattered lesson materials → Built a teaching platform → Deployed alpha.
• Outbound Customer Experience — Teleperformance. Idle agents, missed calls → Adjusted dialing → Conversion increased by 3 to 5 percentage points.
• Remote-Agent Architecture — Komus Contact. Remote work limited → Designed an extension → Partner selected.
• Philips Support — Telecom-Express. Disconnected support systems → Integrated routing and data → Service improved.
• Shopping Live — Telecom-Express. Sudden peaks in calls → Built adaptive routing → Contact center launched.
• Wheely Dispatch — Inteltelecom. Dispatch setup needed → Configured workflows → Platform implemented.
• Wellside Positioning — Wellside. Unclear customer offer → Researched the market → Positioning defined.
• Video Analytics as a Service — TRASSIR. Unclear packages → Reworked pricing and plans → Simpler offer.
• Contact-Center Diagnosis — IT One / Gazprombank. Intermittent echo → Investigated with the team → Cause identified.
• Secure Private Access — Independent product. Access restrictions → Built a virtual private network service → about 100 users.
• Telegram Application with Artificial Intelligence — Independent product. Separate artificial intelligence tools → Built one chat interface → Working application.
• Symphos — Independent product. Fragmented artificial intelligence workflows → Designed a shared workspace → Development started.
• Brand and Website — Small-business client. Brand and website needed work → Worked on both → Design delivered.
• Two Coins — Social-impact project. People facing crises → Contributed product expertise → Fundraising channels.

Daniel Baldin