18 Project Cases — Daniel Baldin

• CCaaS — Orange Business. Closure risk → Rebuilt the offer → Profitable.
• App Environment — SberTech. No external product → Created App Environment → External portfolio sales.
• Computer Vision — Orange Business. Two years, no sales → Partner-led offer → Industrial pilots.
• Private Cloud → Multicloud — Orange Business. Supply crisis → Secured capacity path → Kept running, ≈41% YoY growth.
• 2chalks — Independent product. Fragmented teaching materials → Built lesson platform → Deployed alpha.
• Outbound CX — Teleperformance. Idle agents, lost calls → Tuned dialing → +3–5 pp conversion.
• Remote-Agent Architecture — Komus Contact. Remote work constrained → Designed hybrid architecture → Partner selected.
• Philips Support — Telecom-Express. Support context disconnected → Integrated routing and data → Platform improved.
• Shopping Live — Telecom-Express. Broadcast call surges → Built load-aware routing → Contact center launched.
• Wheely Dispatch — Inteltelecom. No configured dispatch → Configured workflows → Implementation delivered.
• Wellside Positioning — Wellside. Unclear customer proposition → Researched and positioned → Strategy delivered.
• Video Analytics as a Service — TRASSIR. Hard-to-buy capabilities → Redesigned packages → Clearer offer.
• Contact-Center Diagnosis — IT One / Gazprombank. Intermittent audio echo → Investigated with team → Cause identified.
• Secure Private Access — Independent product. Internet access restricted → Built private service → ≈100 people served.
• Telegram AI Application — Independent product. Separate AI workflows → Built Telegram app → Working application.
• Symphos — Independent product. No governed agent workspace → Designed and scaffolded → Early foundation built.
• Brand & Website — Small-business client. Brand and site needed work → Consulted on both → Client work delivered.
• Two Coins — Social-impact project. People facing crises → Led product work → Digital fundraising channels.

Daniel Baldin